Frequently Asked Questions
Clear, transparent answers about our used iPhones, testing standards, battery health, warranty, and ordering process.
Quality, Testing & Authenticity
Are these iPhones used or refurbished?
All iPhones listed at Gadget Deluxe are genuine pre-owned devices exclusively from verified sources (USA, Singapore, Japan). Each unit is individually photographed, inspected, and tested across 52 hardware checkpoints.
Are the display and internal parts 100% original?
Yes. We strictly test every phone using 3uTools and proprietary hardware diagnostics. Displays maintain original Apple OLED panels with TrueTone enabled and FaceID functioning flawlessly. We do not sell copy-display or swapped-motherboard phones.
Battery Health & Warranty
What does Battery Health mean and are the batteries boosted?
Battery health shows the current maximum capacity compared to when the battery was brand new. We transparently disclose the true factory battery percentage (e.g. 88%, 95%, 100%) without any software boosting or chip tampering.
What kind of warranty is provided with used iPhones?
Every iPhone purchased comes with our standard 7 Days Full Hardware Replacement Guarantee and 1 Year Free Service Warranty. If any unmentioned hardware issue arises within 7 days, we replace the device.
Ordering & Delivery Details
Can I check and inspect the phone before making payment?
Absolutely! With our Cash on Delivery service, you can unbox and inspect the physical condition, IMEI, TrueTone, and battery health in front of the courier agent before paying the remaining balance.
Can I place an order without creating an account?
Yes! We support seamless Guest Checkout. You only need to enter your delivery address and phone number. You can track your order at any time using your Order ID and Phone Number.
Payment Methods & Security
What payment methods are supported?
We accept Cash on Delivery (COD), bKash, Nagad, Rocket, and direct Bank Transfer (The City Bank / BRAC Bank). For mobile financial services, simply input your Sender Number & TrxID during checkout.
Have additional questions?
Our support team is available 10:00 AM - 10:00 PM every day to assist you.